When you hear resistance, don’t debate—disarm. In sixty seconds: label the concern, connect to the shared “why,” and invite a tiny, time-boxed experiment. You’re not winning an argument; you’re opening a door.
This micro-conversation respects autonomy while redirecting energy toward learning. Leaders who master it turn skeptics into early signalers, which speeds adoption.
Key takeaways
- Make the “why” explicit and keep it visible in rituals and dashboards.
- Use small, repeatable behaviors to create momentum before policy changes.
- Invite peers to hold peers accountable—leaders design the system, teams sustain it.